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FAQs

What are pre-order items?

Pre-order items are items that are not yet available in-store.

If your order contains both in stock items and pre-order items, I will hold the order until the pre-order item’s release date before dispatching.

Items that are marked as pre-order will be shipped as soon as the stock arrives.

I recommend placing separate orders unless you are happy to wait.

Please note that the pre-order arrival date provided is just an estimate and it can occasionally be delayed. I usually receive a due date for orders, however the shipping or Customs process can sometimes cause the expected timeframe to be exceeded. I will let you know if a pre-order product is going to be more than one week overdue.


What are reserved listings?

Reserved listings are items that are have been set aside for a specific customer.

I am happy to reserve items for you. Usually reserved listings happen when someone is chasing something I don't have in stock but I can get in or I have already ordered so I'm "reserving" one for you when they arrive. You can pay at anytime, however once the items arrive (and I let you know) payment must be made within the week otherwise it will be taken off reserved listing and returned to general stock.

Occasionally people ask me to reserve in stock items, e.g. if they are at work during a release. I'm happy to do this, however I will only hold in stock items for 48hrs before they will be returned to general stock.


Why can designs vary slightly from piece to piece?

Once the layers of a design have been laser cut, the layers and all components are assembled by hand. Any additional painted detailing is also completed by hand. Because of this, pieces may have slight variations in component sizes, colouring and even resin or acrylic patterns. This makes each handmade item unique from each other.


Product Colours

Please note that actual product colours may differ slightly from their appearance on your display. Acrylic and resin is notoriously difficult to photograph due to its reflective nature. Colours also display differently on different computer monitors. That said I always do my best to photograph designs to show their colouring as accurately as possible.